Shipping Information

Processing Time

  • Custom Orders: We custom mix each order, which typically ships within five business days. However, some paint formulas require additional research and may take up to 10 business days to prepare.
  • Order Status: You can check the status of your order online, which will indicate how many orders are ahead of yours and the estimated number of business days until your order ships. Please note that these timelines are approximate and depend on our current processing speed.

Delivery Times by Region

  • Northern California & Northern Nevada: 2-3 days
  • Western States (Including Southern California, Oregon, Utah, and parts of Arizona, Washington, Idaho, Nevada, Wyoming): 3-4 days
  • Mountain States (Including Colorado, New Mexico, and parts of Washington, Montana, Wyoming, Texas, and Arizona): 4-5 days
  • Central States (Including all or parts of North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Texas, Minnesota, Iowa, Missouri, Arkansas, Wisconsin, Illinois, Michigan, Indiana, Ohio, Kentucky): 5-6 days
  • Southeast States (Including Delaware, Florida, Georgia, Maryland, New Jersey, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Virginia, West Virginia, Alabama, Mississippi, Tennessee): 6-7 days
  • Northeast States (Including Maine, Massachusetts, New Hampshire, New York, Vermont): 7-8 days
  • Alaska, Hawaii, US Territories, and International: 10+ days

Shipping Methods

  • Ground Service: Due to the hazardous nature of paint, all shipments are sent via ground service.
  • Spray Cans: Shipped within the continental United States via FedEx/UPS under ORM regulations. To Hawaii, Alaska, and US Territories, spray cans are shipped via USPS Parcel Post.
  • Paint Pens, Small Paint Bottles, and Other Non-Aerosol Products: These are shipped via the USPS under their ORM-D regulations for hazardous materials, meeting all applicable USPS 343 requirements.

International Shipments

  • Additional Shipping Charge: All international orders are charged an additional $9.95 for shipping.
  • Eligible Products for International Shipping: We can only ship paint pens and the 1oz. and 2oz. sizes of basecoats, midcoats, clearcoats, and primers to international addresses.
  • Customs and Brokerage Fees: Additional fees may be due upon delivery, depending on your country and carrier.
  • Countries We Ship To:
    • United States
    • Anguilla
    • Antigua & Barbuda
    • Armenia
    • Aruba
    • Australia
    • Azores
    • Belize
    • Bolivia
    • Bosnia-Herzegovina
    • Brazil
    • Canada
    • China
    • Corsica
    • Dominica
    • El Salvador
    • Falkland Islands
    • French Guiana
    • Georgia
    • Gibraltar
    • Greenland
    • Guadeloupe
    • Guinea
    • Hong Kong
    • Iceland
    • Indonesia
    • Israel
    • Jamaica
    • Japan
    • Liechtenstein
    • Lithuania
    • Macao
    • Macedonia
    • Madeira Islands
    • Martinique
    • Mexico
    • Montserrat
    • Netherlands Antilles
    • New Caledonia
    • Nicaragua
    • Norway
    • Saint Vincent & Grenadines
    • San Marino
    • Serbia-Montenegro
    • Singapore
    • St. Kitts and Nevis
    • Switzerland
    • Tabago
    • Taiwan
    • Thailand
    • Togo
    • Trinidad
    • Turkey
    • Ukraine
    • Uruguay
    • Vietnam

Shipping to Canada

Customs and Brokerage Fees

  • Duties and Taxes: Canadian recipients must pay applicable duties and taxes on each shipment entering Canada, which may include Provincial Sales Tax (PST), Goods and Services Tax (GST), Harmonized Sales Tax (HST), and other taxes such as excise tax.
  • Brokerage Fees: A brokerage fee is charged to process shipments and present the required customs paperwork to Canada Customs on behalf of the importer.

UPS e-Tailer Brokerage Program (eBP)

  • Program Details: Shipments under CAD$ 200 shipped via UPS Standard service to Canada for non-commercial purposes are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes.
  • Additional Fees: Shipments valued at CAD$ 200 or above, or those imported for commercial purposes, or requiring specialized clearance may incur additional fees.

Payment of Charges

  • At Delivery: UPS will request payment of these charges at the time of delivery.
  • Pre-Payment Option: You have the option to call UPS ahead of time at 1-800-742-5877 to pay these charges, which eliminates the need for payment on delivery.

Using a Reshipping Company

  • Hazardous Materials: Automotive paint is considered hazardous, and many countries, especially in the Middle East, do not allow such shipments.
  • No Refunds: We will not issue refunds under any circumstances if the shipment is disallowed entry into the destination country.
  • Reshipping Liability: If you are planning to have the order shipped to a reshipping company to send overseas, please be aware of the destination country’s regulations regarding hazardous materials. We recommend verifying whether automotive paint can be legally imported into the destination country before arranging shipment.

Peak Season

  • Busy Periods: Spring and Summer are our busiest times. We often operate seven days a week during these periods to expedite processing and shipping.