Processing Time
- Custom Orders: We custom mix each order, which typically ships within five business days. However, some paint formulas require additional research and may take up to 10 business days to prepare.
- Order Status: You can check the status of your order online, which will indicate how many orders are ahead of yours and the estimated number of business days until your order ships. Please note that these timelines are approximate and depend on our current processing speed.
Delivery Times by Region
- Northern California & Northern Nevada: 2-3 days
- Western States (Including Southern California, Oregon, Utah, and parts of Arizona, Washington, Idaho, Nevada, Wyoming): 3-4 days
- Mountain States (Including Colorado, New Mexico, and parts of Washington, Montana, Wyoming, Texas, and Arizona): 4-5 days
- Central States (Including all or parts of North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Texas, Minnesota, Iowa, Missouri, Arkansas, Wisconsin, Illinois, Michigan, Indiana, Ohio, Kentucky): 5-6 days
- Southeast States (Including Delaware, Florida, Georgia, Maryland, New Jersey, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Virginia, West Virginia, Alabama, Mississippi, Tennessee): 6-7 days
- Northeast States (Including Maine, Massachusetts, New Hampshire, New York, Vermont): 7-8 days
- Alaska, Hawaii 10+ days
Shipping Methods
- Ground Service: Due to the hazardous nature of paint, all shipments are sent via ground service.
- Spray Cans: Shipped within the continental United States via FedEx/UPS under ORM regulations. To Hawaii and Alaska, spray cans are shipped via USPS Parcel Post.
- Paint Pens, Small Paint Bottles, and Other Non-Aerosol Products: These are shipped via the USPS under their ORM-D regulations for hazardous materials, meeting all applicable USPS 343 requirements.
International Shipments
We cannot ship our products outside the United States.
Payment of Charges
Using a Reshipping Company
- Hazardous Materials: Automotive paint is considered hazardous, and many countries, especially in the Middle East, do not allow such shipments.
- No Refunds: We will not issue refunds under any circumstances if the shipment is disallowed entry into the destination country.
- Reshipping Liability: If you are planning to have the order shipped to a reshipping company to send overseas, please be aware of the destination country’s regulations regarding hazardous materials. We recommend verifying whether automotive paint can be legally imported into the destination country before arranging shipment.
Peak Season
- Busy Periods: Spring and Summer are our busiest times. We often operate seven days a week during these periods to expedite processing and shipping.